What are BPO Services?

BPO service is a broad term. This includes BPO call center services and other company operational and digital tasks. BPO stands for business process outsourcing. BPO call centers handle incoming and outgoing calls of the company from their location.

However, a call center is just one part of business process outsourcing services. It also includes website handling, accounting, record management, HR services, and more. Outsourced workers are increasingly valuable in today’s business industries. Looking back, outsourcing business projects—especially to call center service companies—was rare just a few years ago.

Business calls began in the early 1960s, with housewives serving as the first call center agents in the USA. The first BPO call center in the U.S. was established in the 1990s. Since then, the government has realized that BPO is an essential industry for the country’s economic growth.

Our Business Process Outsourcing Services

As discussed above, business project outsourcing is a vast field. It includes both front and back-office processes and all technical and digital support. We provide a range of services in this field. Below are our main focus areas, which are further explained in the following sections:

• OMNI Channel

• Technical support

• B2B sales

• Outbound Call Center

• Inbound Call Center

• Telemarketing Services

• BPO Consulting Services

We have field experts who assist your clients with the above services. You can outsource your projects to us to save both cost and time. We always provide these services without liability, and our staff reads the script before starting their work. This approach adds a natural touch to their communication, so clients won’t realize they are speaking with outsourced call center agents rather than your direct staff.

What is Customer Service in BPO?

Our firm offers customer support services to various organizations. At Novexa Solution BPO, customer service goes beyond just answering calls. It includes emails, chats, social media support, and voice calls. We respond to customer inquiries across all channels for our partner companies.

Our company focuses on generating more leads and ensuring customer satisfaction. According to 2023 reports, 70% of customers expect immediate support. If you can’t deliver that, you risk losing them. Our U.S.-based call center outsourcing team bridges this gap, building trust and loyalty among your customers.

Front Office BPO

Front office BPO services include all customer-facing operations and roles that act as company representatives. These roles may directly contribute to revenue generation while handling client feedback and inquiries.

That’s why our U.S.-based call center staff is well-trained in customer service, marketing, and tech support. Their expertise ensures effective communication and seamless customer interactions.

OMNI Channel

Not familiar with OMNI Channels? No worries — we’re here to help. OMNI Channel support deals with different customer behaviors across multiple platforms, such as phone, chat, and email. Our call center services use OMNI Channel strategies to build trust and improve client relationships. Learn more on our OMNI services page.

Technical Support

Also known as tech support, this BPO service provides on-call guidance for customers dealing with technical issues. Whether it’s troubleshooting or product support, our agents solve problems efficiently. Visit our tech support page for more details.

B2B Sales

Selling to consumers is one thing, but selling to other businesses requires experience and strategy. Our firm provides skilled customer service teams for B2B sales, all at a cost-effective rate. Visit our B2B page for more details and to place an order.

Back Office BPO

While the front office deals with customers, the back office handles internal management tasks. Whether you’re running a small store or a large enterprise, our back-office BPO services ensure efficient workflow. When you outsource to Novexa Solution BPO, you benefit from:

• Reduced costs on internal systems

• Increased efficiency and accuracy

• The flexibility to relocate without hardware constraints

• No need to hire or manage additional staff

Outbound Call Center

Marketing is essential for growing sales, but creating an internal team can be expensive. Let Novexa Solution BPO handle your outbound calls. Our American call center team generates leads and conversions that drive your business forward. Contact us today through our outbound service page.

Inbound Call Center

As your business grows, so do your inbound calls. Instead of building an expensive in-house team, rely on our BPO call center services. We handle customer inquiries professionally and efficiently. Visit the inbound call page to learn more.

Telemarketing Services

Pressed for time and can’t handle telemarketing? Novexa Solution BPO offers expert telemarketing services to help increase your leads and customer base. Our sales professionals deliver results through proven strategies.

Benefits of Outsourcing Your Projects

Outsourcing allows companies to focus on core operations while saving costs and avoiding administrative burdens. Here are key benefits of outsourcing to Novexa Solution BPO:

• Cost Efficiency: No need to purchase IT equipment, hire full teams, or rent extra office space.

• Focus on Core Competencies: Outsourcing non-core tasks allows you to focus on growth, innovation, and product development.

• Scalability: Our adaptable team supports your changing needs without the overhead of internal expansion.

Challenges in BPO Services

Like all growing industries, BPO faces challenges. The top two concerns are:

• Data Security: Companies may be hesitant to share confidential information. We address this through non-disclosure agreements and secure data practices.

• Communication Barriers: To avoid misunderstandings, we hire fluent English-speaking agents and offer regular communication training.

Choosing Us as a BPO Partner

Novexa Solution BPO has the experience, resources, and technology to be your all-in-one outsourcing partner. Whether front office or back office, we ensure accuracy, professionalism, and seamless workflow. Here’s what sets us apart:

• Expertise and Experience: Our team is skilled in client interaction and back-office management, ensuring quality and professionalism.

• Technological Capabilities: We utilize modern, cloud-based OMNI Channel tools that support both remote and on-site agents.

It’s time to make your move. Partner with Novexa Solution BPO and elevate your business today.